Get Expert Help.
Keep Production Running.
Service tickets, training videos, AI-powered answers, and replacement parts — everything you need to keep your Giben machinery running at peak performance.
One Click to the Right Team.
Service & Repair
Submit a service ticket for on-site repair, remote troubleshooting, or preventative maintenance. Our field technicians respond within 24 hours.
Open Ticket →Document Center
Manuals, wiring diagrams, maintenance guides, and troubleshooting docs — searchable by machine model or keyword.
Search Docs →AI Assistant
Ask a question about your machine and get an instant answer. Trained on our full technical library — available 24/7, no hold time.
Ask Now →Order Parts
Factory-direct OEM replacement parts and consumables for every Giben machine. Submit a request through our portal and we’ll ship fast.
Order Parts →Knowledge Base
Step-by-step how-to articles, best practices, and operator tips for every Giben product line — from edgebanders to beam saws.
Browse Articles →Get Help in Three Steps.
Submit a Ticket
Open a service request through our BlueFolder portal. Describe the issue, attach photos, and select your machine model.
Get Assigned
A dedicated technician reviews your case and contacts you within 24 hours with a diagnosis and action plan.
Resolve & Run
Remote troubleshooting, on-site repair, or parts shipment — we get your production back online fast.
Watch. Learn. Operate.
QR code training videos organized by machine type. Scan the code on your machine or browse by category below.
Edgebanders
Setup, operation, and maintenance walkthroughs for all KG-series edgebanders.
Watch Videos →Panel Saws
Cutting programs, blade changes, and calibration guides for Prisma and Matic saws.
Watch Videos →CNC Routers
Tool paths, spindle maintenance, and controller tutorials for G-series routers.
Watch Videos →CNC Drills
Drilling patterns, bit changes, and alignment procedures for CNC drill lines.
Watch Videos →Common Questions.
How do I submit a service request?
Click "Open Service Ticket" at the top of this page or visit our BlueFolder portal directly. Fill out the form with your machine model, serial number, and a description of the issue. Our team will respond within 24 hours.
How quickly can I get a technician on-site?
Our field technicians are dispatched nationwide and typically respond within 24 hours of ticket submission. For critical production-down situations, we prioritize emergency service calls to minimize your downtime.
Where can I find my machine’s manual or wiring diagram?
All technical documentation is available in our Document Center, searchable by machine model or keyword. You can also ask our AI Assistant for instant access to specific diagrams, maintenance procedures, and troubleshooting guides.
How do I order replacement parts?
Submit a parts request through our BlueFolder portal with your machine model and part number (if known). Our parts team will confirm availability and ship factory-direct OEM parts to your facility. Most in-stock parts ship same day.
Do you offer preventative maintenance programs?
Yes. We offer scheduled PM programs tailored to your specific machines and production volume. Regular maintenance reduces unplanned downtime and extends equipment life. Contact our service team to set up a custom PM schedule.
What is the AI Assistant and how does it work?
Our AI Assistant is trained on Giben’s full technical library including manuals, troubleshooting guides, and maintenance procedures. Ask any question about your machine and get an instant, accurate answer — available 24/7 with zero hold time.
Need to Talk to a Technician?
Our service team is based in Pineville, NC with field technicians responding within 24 hours nationwide. Call, email, or open a ticket — we’ll get you running.
Pineville, NC 28134
8:00 AM – 5:00 PM